Managed Service Provider

Our MSP solution helps you get more from your contractor workforce — without inflating costs.

Building a contractor workforce is hard

Utilizing contingent labor offers significant advantages, including cost savings, access to high-quality talent, and increased operational flexibility. However, managing a contingent workforce comes with its own set of challenges, including complex administrative tasks, potential compliance issues, and the need for effective oversight.

An MSP (Managed Services Provider) solution from Sert Globe can address these challenges by streamlining workforce management, ensuring compliance, and providing strategic support. With our MSP solution, you can confidently expand and manage your contingent workforce, allowing you to focus on your core business goals while we handle the complexities of workforce management.

What is a managed service provider?

A Managed Service Provider (MSP) is a specialized organization that delivers, manages, and optimizes critical services for other businesses. Traditionally, MSPs focused on outsourcing IT services to companies lacking the internal infrastructure to handle these needs.

Today, MSPs also offer valuable solutions for managing contingent workforces. By leveraging an MSP, businesses can streamline their workforce management processes, reduce costs, and enhance efficiency, ensuring that they effectively handle their temporary and contract staffing needs.

How SERT GLOBE's MSP Solutions Work?

An MSP handles the complete lifecycle of managing your contingent workforce, including sourcing, hiring, onboarding, and ongoing management. At SERT GLOBE, we start by evaluating your current processes to identify opportunities for efficiency and cost savings. We then develop a tailored solution to meet your needs and offer continuous support to ensure optimal results.

Sourcing, vetting, and engaging contractors compliantly
Building and maintaining candidate pools
Reviewing and negotiating supplier contracts for better rates
Introducing new vendors
Providing workforce analytics and insights
Managing and processing supplier invoices
Advising on labor market trends

Types of MSP

Vendor-neutral MSP

In a vendor-neutral model, the MSP maintains a strict separation from the supply chain, ensuring impartiality in supplier selection. The MSP does not favor any specific supplier but rather chooses vendors based on who offers the best price, quality, and conditions for the required roles. This approach allows businesses to benefit from a broad range of suppliers and ensures competitive rates.

Master Vendor MSP

A master vendor MSP model involves prioritizing a single primary supplier for sourcing workers. This primary supplier is typically the MSP itself or a staffing agency closely affiliated with it. The MSP directs most recruitment efforts through this primary vendor to streamline the hiring process and ensure consistency in candidate quality. Additional suppliers are only engaged if the primary vendor cannot fulfill specific hiring needs.

Hybrid MSP

The hybrid MSP model integrates elements from both vendor-neutral and master-vendor approaches. In this model, the MSP may designate a primary supplier for particular roles, such as technical positions, while sourcing other roles from a diverse range of vendors. This hybrid approach allows for specialized handling of specific job functions while maintaining flexibility in other areas.

Is a managed service provider the right solution for your business?

An MSP might be a good solution for your business if:

You need to quickly scale your workforce up and down in line with seasonal or rapidly changing needs
You want better control over your supply chain and your staffing costs
You need to ensure greater compliance and risk management
You want access to detailed reporting, workforce analytics and insights

The benefits of using an MSP with SERT GLOBE

MSPs introduce new vendors and negotiate better deals with the ones you have, which could significantly reduce your staffing spend. Plus, MSPs typically issue you with one global invoice, and handle supplier payments themselves — saving you time and confusion.

MSPs understand the legal and compliance issues that apply to non-permanent workers. That means your risk of things like worker misclassification is vastly reduced when using an MSP vs managing your contingent workforce in house.

When you work with an MSP, you can manage your entire contractor supply chain through one point of contact. This simplifies things from an HR and admin perspective, freeing up your time to focus on what’s important.

MSPs are experts in attracting talent, even in competitive markets. Master vendor MSPs typically have large pools of pre-vetted, pre-qualified candidates ready for you to tap into. And vendor-neutral providers can introduce you to new vendors that you may not otherwise have been able to access.

Sert Globe's RPO services provide greater visibility and control over recruitment costs while delivering high-With an MSP, it’s easy to quickly ramp up your workforce when you need it, and scale it back when you don’t. That means you’re never left short-staffed, and won’t have to waste money paying for workers you don’t need at quieter times.

Sourcing

Redeployment of current contractors
Building candidate pools
Augmented recruitment
Multi-channel sourcing programmes

Supply Chain

Managing supplier payments
Reviewing supplier contracts
Negotiating commercial terms
Introducing new vendors

Engagement and Payment

End-date management
Contractor payroll services
Onboarding and offboarding
Performance management

Compliance

Right-to-work checks
Worker classification
Background checks
Client-specific compliance requirements

Get help from HR experts

Whether you’re evaluating business needs, looking for managed solutions, or need help getting started with HR analytics, our experienced consultants will guide you every step of the way.

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